Frequently Asked Questions
Everything you need to know about your new fitness journey.
How does the folding mechanism work on the WalkingPad?
Our patented 'double fold' technology allows the treadmill to fold 180 degrees, making it compact enough to store under a sofa or bed when not in use.
What is the weight capacity for the walking and running models?
Most WalkingPad models support a maximum user weight of up to 240 lbs (110 kg), though specific limits may vary slightly by model.
Do I need to assemble the machine after it arrives?
No assembly is required. Every WalkingPad comes fully assembled in the box—simply unfold it, plug it in, and start your workout.
How do I control the speed of my WalkingPad?
You can control the speed using the included remote control, the KS Fit smartphone app, or via 'Automatic Mode' which adjusts based on your foot position on the belt.
What is your return policy for fitness equipment?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a refund.
Does the WalkingPad require regular maintenance?
To ensure longevity, we recommend lubricating the walking belt every 3 months and checking the belt alignment periodically using the provided hex tool.